Frequently Asked Questions

Here I just cover some of the basics that I'm often asked. Don't hesitate for a moment to contact me with any questions you may have or anything you are unclear of. I am always happy to help.

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How many items of clothing should I send?

This is a tricky one as its different depending on the sizes of the clothing. In General, bears from baby clothes (0-3 months onwards) need 6 - 8 items. If smaller sizes then between 8 to 12 items. For adult clothing bears as little as 1 items can be enough.

How long will my items take to make?

In general I am to have your item with you within 4 to 6 weeks of receipt of clothing. This may be longer if a very large order or at busy times, and will be confirmed via email at time of booking, or if you get in touch before ordering.

Can my items be personalised?

Yes! I am able to hand embroider short messages / names / dates onto the footpads of your bears. Do get in touch to confirm the message etc you may want before ordering.

Do you offer discounts?

Yes! On my shop page you will see discounts for multibuys. I may also be able to offer further discounts if you are looking at purchasing 5 or more items. I understand that when a loved one is lost there are often many family members left feeling broken who would love an item to remember their loved one by. I often deal with multiple orders so do get in touch to see what I can do for you.

How do I get my clothing to you?
You can send to me ( Royal Mail Tracked / Recorded is recommended), or you are welcome to drop off if you are local.

How do you send clothing back?

I post back to you using Royal Mail Recorded Delivery, or Parcelforce 48hr Recorded, depending on weight.

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